• Network Engineer

    Job Locations US-MN-Edina | US-MN-Edina
    Information Technology
  • Company Overview

    Who Mattersight is:


    The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.


    Enter Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.


    Mattersight helps companies make positive conversations with their customers the rule, not the exception by fostering emotional connections that turn complainers into fans.


    Responsibilities & Qualifications

    Who you are:


    Mattersight seeks a Network Engineer who wants to work at a cutting-edge customer behavior analytics firm.  This position will be responsible for implementation, administration and support of Mattersight’s network devices (switches, routers, firewalls, VPN concentrators, taps, and other network equipment).  We are looking for a self-starter who is looking for a challenging role as an infrastructure network team member, delivering the latest technologies in a fast-paced environment.


    What you’ll do:


    Individuals in the Network Engineer position are responsible for, but not limited to, the following tasks:

    • Implementation, administration, monitoring and support for routers, switches, firewalls, and other network appliances

    • Collaborate with senior engineers and customers on the design, configuration and deployment of WAN and site-to-site VPN solutions between the hosted data center and peering sites

    • Create network diagrams and supporting documentation as needed

    • Troubleshoot network LAN/WAN performance and/or connectivity issues

    • Perform periodic audits of change logs, system backups, etc.

    • Participate in a 7/24 on-call rotation

    • Manage the network team ticket queue and adhere to change management standards 

    What you definitely have:


    The ideal candidate for this position will have a minimum of 1 year of relevant work experience, preferably in a technical environment. Additional requirements include:

    • Bachelor’s degree in Computer Science, or equivalent experience preferred

    • Experience with the following: Cisco IOS, Cisco ASA, Fortinet Fortigate

    • 1+ years of router and switch configuration experience

    • 1+ years of firewall deployment and administration experience

    • 1+ years of VPN experience. Both site-to-site and remote client VPN tunnels

    • Understanding of TCP/IP network fundamentals and common protocols such as FTP, SSH, SMTP, HTTP, HTTPS

    • Demonstrated troubleshooting

    • Ability to work independent and in a team environment

    • Detail oriented and possess strong customer service and communication skills

    • Excellent written and verbal skills

    • Motivation to continuously learn and expand professional skill set in rapidly evolving environment.

    What we’d also love to see:


    • Industry standard certifications: CCNA, CCNP, NSE, etc.

    • Experience with: Fortigate, F5 LTM, F5 ASM, Citrix Netscaler, Gigamon, GigaVUE

    • Proficiency with packet capture and analysis

    • Scripting language competency using: PHP and/or BASH

    • Familiarity with emerging network technologies including: SDN, NFV and SD-WAN 

    Frankly put, Big Data is exploding. That explosion is presenting all kinds of interesting avenues for our business, which is allowing our teams to grow professionally, technically and personally. This is exciting technology in an exciting space, and we want YOU to come join us on this adventure.  If you want to grow and contribute in ways you didn’t expect, contact us today and see what matters.

    Other Facts

    Other Facts


    What we’re like


    Mattersight values diversity, curiosity and collaboration. Employees from all experience levels and backgrounds are intermingled and encouraged to learn about each other’s projects. Our offices foster teamwork as well as self-motivation, with a healthy dose of fun thrown in.


    Where you’ll be


    Mattersight seeks candidates authorized to work in the United States.  The Network Engineer role will be based out of Mattersight’s Edina, MN location.  Candidates should anticipate little to no travel.


    What you’ll make


    Mattersight believes that a successful, thriving company starts with happy, satisfied employees. We are prepared to offer a highly competitive benefits and compensation package for the ideal candidate.


    What else?


    Any questions regarding the position should be communicated to Lindsey Becker, Recruiter, lindsey.becker@mattersight.com.


    For more information about Mattersight, visit www.Mattersight.com. Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.


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