• Junior Business Intelligence Data Engineer

    Job Locations US-IL-Chicago
    Software Development
  • Company Overview

    Who Mattersight is:


    The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.


    Enter Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.


    Mattersight helps companies make positive conversations with their customers the rule, not the exception by fostering emotional connections that turn complainers into fans.

    Responsibilities & Qualifications

    Who you are:


    A BI Data Engineer who is eager to illuminate the business value inherent within a massive volume of data, comfortable working in a highly-collaborative environment, and able to help our company grow. BI Data Engineers are the primary stewards of Mattersight’s data operations, and, as such, are in a position to advocate for leveraging our data in increasingly sophisticated applications.


    What you’ll do:


    The BI Data Engineer’s responsibilities include, but are not limited to, the following tasks:

    • Designing, developing, and maintaining data marts and other reporting resources for use in testing, client analytics, and predictive models
    • Collaborating with stakeholders to establish requirements for new deliverables sourced from warehouse data
    • Implementing data pipelines to support the transformation of raw data into semantic business layers
    • Engineering new data applications to expand the functionality of the BI infrastructure
    • Presiding over the daily ETL processes of the data warehouse, addressing issues as they arise, and identifying process improvements to the system
    • Employing techniques such as functional testing, data validation, logging, and monitoring to ensure reporting integrity and continuity of service
    • Overseeing the deployment of new code to various testing and production environments


    Given the Mattersight’s growth path, the BI Data Engineer will be actively involved in growing the group and streamlining the people and processes to increase efficiency and effectiveness.


    What you definitely have:


    • Bachelor’s degree with concentration in a quantitative discipline
    • 0-2 years of relevant work experience
    • Solid experience with relational database platforms
    • Professional experience with database scripting technologies
    • Strong understanding of data warehouse design and implementation best practices
    • Familiarity with continuous delivery concepts and methods
    • Ability to explain principles of data visualization
    • Good communication skills and experience working with cross-functional teams
    • Comfort working with Linux
    • Hadoop, Spark, Jenkins, Python, Git experience helpful


    Frankly put, Big Data is exploding. That explosion is presenting all kinds of interesting avenues for our business, which is allowing our teams to grow professionally, technically and personally. This is exciting technology in an exciting space, and we want YOU to come join us on this adventure.  If you want to grow and contribute in ways you didn’t expect, contact us today and see what matters.

    Other Facts

    Company Culture & Facts


    Corporate Culture


    Mattersight values diversity amongst its employees.  Employees from all levels of experience and backgrounds are mingled together and are encouraged to learn about projects others are working on.  Mattersight’s Chicago office fosters teamwork as well as self motivation. 


    Eligibility & Location


    Mattersight seeks candidates authorized to work in the United States.  The BI Data Engineer role will be based out of Mattersight’s Chicago, IL location.  Candidates should anticipate little to no travel.




    Mattersight is prepared to offer a highly competitive benefits and compensation package for the ideal candidate.




    Any questions regarding the position should be communicated to Lindsey Becker, Recruiter, lindsey.becker@mattersight.com


    For more information about Mattersight, visit http://www.mattersight.com/. Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed