• Product Manager

    Job Locations US-IL-Chicago
  • Company Overview

    Who Mattersight is:


    The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.


    Enter Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.


    Mattersight helps companies make positive conversations with their customers the rule, not the exception by fostering emotional connections that turn complainers into fans.

    Responsibilities & Qualifications

    Who you are:


    A Product Manager energized by the prospect of creating great software that improves the interactions people have every day. As a Product Manager, you’ll determine how to enhance our software to better solve the real-world problems faced by our clients and collaborate across teams to deliver the enhancements.


    What you’ll do:


    The Product Manager responsibilities include, but are not limited to, the following tasks: 

    • Conduct data analysis and market research to inform product decisions
    • Define requirements, priorities, and roadmap for a product lineWork intimately with development teams to refine, build, and deliver new products and features
    • Execute Agile, Lean, Kanban, and Continuous Delivery best practices
    • Serve as product expert for troubleshooting, configuring, and implementing software
    • Present, educate, and align internal teams to new functionality and product direction  

    What we’re looking for:


    • Bachelor’s degree in a relevant field
    • 2-4 years of relevant work experience
    • Experience in software requirement definition
    • Fluency with current execution paradigms (Kanban, Agile, Lean, etc.)
    • Strong analytic and data-driven decision-making skills
    • Comfortable working in a fast-paced, loosely structured environment
    • Experience with SQL-like query languages preferred
    • Strong interest in the latest trends in one or more of the following
      • Call Centers and Customer Experience
      • Behavioral economics or social psychology
      • NLP and computational linguistics
      • Machine learning, predictive analytics, and big data processing
      • Generally geeking out about software and algorithms 

    Frankly put, Big Data is exploding. That explosion is presenting all kinds of interesting avenues for our business, which is allowing our teams to grow professionally, technically and personally. This is exciting technology in an exciting space, and we want YOU to come join us on this adventure.  If you want to grow and contribute in ways you didn’t expect, contact us today and see what matters.

    Other Facts

    Company Culture & Facts


    Corporate Culture


    Mattersight values diversity amongst its employees.  Employees from all levels of experience and backgrounds are mingled together and are encouraged to learn about projects others are working on.  Mattersight’s Chicago office fosters teamwork as well as self motivation. 


    Eligibility & Location


    Mattersight seeks candidates authorized to work in the United States. The Product Manager role will be based out of Mattersight’s Chicago location; candidates should anticipate minimal, but occasional travel.




    Mattersight is prepared to offer a highly competitive benefits and compensation package for the ideal candidate.




    Any questions regarding the position should be communicated to Patrick Stearns, Director of Talent Acquisition, patrick.stearns@mattersight.com


    For more information about Mattersight, visit http://www.mattersight.com/. Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.


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