• Junior Data Scientist

    Job Locations US-IL-Chicago
    Data Science
  • Company Overview

    Who Mattersight is:


    The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.


    Enter Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.


    Mattersight helps companies make positive conversations with their customers the rule, not the exception by fostering emotional connections that turn complainers into fans.

    Responsibilities & Qualifications

    Who you are:


    Mattersight is seeking a Junior Data Scientist who aspires to become a Data Scientist and join our Behavioral & Data Science team. We are looking for more junior individuals who are energized by the prospect of using data to solve real world problems, are comfortable working in an agile and entrepreneurial environment, and will be able to help our company grow.


    What you’ll do:


    Junior Data Scientists support the Data Science team by conducting research, helping to maintain intellectual property, and executing and fine-tuning existing methodology.  In return, the Jr. Data Scientist has direct access to and 1:1 working relationships with Mattersight’s Data Scientists, who will mentor and train them with the goal of strengthening their business and technical skill sets.  The goal is for a Jr. Data Scientist to be dubbed a Data Scientist after 2-3 years of strong performance.


    The position will be focused on scaling new deliverables and products that are produced by the Data Science team.  Primary job responsibilities include:


    • Working with Data Science and client-facing teams to execute predictive modelling methodology
    • Analyze, report, and present findings on internal R&D trials
    • Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources
    • Explore high-level, undefined ideas and business problems using unstructured, raw data
    • Improve internal processes and tools to increase efficiency and spur future product innovation
    • Get stuff done and out the door


    Given the Mattersight’s growth path, the Jr. Data Scientist will be actively involved in the growth of the group and streamlining the people and processes to increase efficiency and effectiveness. 


    What you definitely have:


    • Bachelor’s degree with concentration in a quantitative discipline
    • 0 to 2 years of relevant work experience
    • Familiarity with relational databases and SQL-like query languages
    • Basic proficiency in R
    • Solid understanding of statistics
    • Strong verbal and written communication skills, listening skills, and effective presentation skills
    • Ability to impress internal teams and positively influence third-party partners and customers


    What we’d also love to see:


    ·         Curiosity about how things work

    ·         Hustle and the ability to move quickly

    ·         Independent worker

    ·         Capability of producing on-the-fly

    ·         Willingness to acquire new skills and knowledge

    ·         High knowledge bandwidth

    ·         Influential and charming

    ·         Creative problem-solver

    ·         Positive ‘can do’ attitude

    ·         Proactive and persistent

    ·         Dedication and loyalty

    ·         Data-driven decision making mentality

    ·         Love for data and number crunching

    ·         Strong communicator and presenter



    Frankly put, Machine Learning & AI is exploding. That explosion is presenting all kinds of interesting avenues for our business, which is allowing our teams to grow professionally, technically and personally. This is exciting technology in an exciting space & we want YOU to come join us on this adventure.  If you want to grow and contribute in ways you didn’t expect, contact us today and see what matters.

    Other Facts

    Company Culture & Facts


    Corporate Culture


    Mattersight values diversity amongst its employees.  Employees from all levels of experience and backgrounds are mingled together and are encouraged to learn about projects others are working on.  Mattersight’s Chicago office fosters teamwork as well as self motivation. 


    Eligibility & Location


    Mattersight seeks candidates authorized to work without sponsorship in the United States. The Junior Data Scientist role will be based out of Mattersight’s Chicago location; candidates should anticipate little to no travel.




    Mattersight is prepared to offer a highly competitive benefits and compensation package for the ideal candidate.




    Any questions regarding the position should be communicated to Patrick Stearns, Director of Talent Acquisition, patrick.stearns@mattersight.com


    For more information about Mattersight, visit http://www.mattersight.com/. Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.


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