• Account Executive - Hunter

    Job Locations US
  • Company Overview

    Who Mattersight is:


    The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With more than 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.


    Enter Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 100 enterprises. Our patented technology mines a private database of more than one billion customer service calls to quickly pair customers with call center agents they are more likely to naturally and effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.


    Mattersight helps companies make positive conversations with their customers the rule, not the exception by fostering emotional connections that turn complainers into fans.

    Responsibilities & Qualifications

    Who you are:


    Are you intrigued by selling best-in-class software powered by Artificial Intelligence (AI) into the US’ largest Contact Centers? Would you like to further bolster your sales eminence through a solution selling approach, including a performance guarantee, pioneering a new industry category?


    You have a proven track record in B2B Sales. With a strong executive presence, you’ve demonstrated a hunter mentality and ability to build rapport with contact center P&L owners. Navigating complex hierarchies and often matrixed organizations in Fortune 100 companies, you know how to get through gate keepers and influence executive decision makers to win big deals. You are self-motivated with a strong bias for action and a high degree of accountability. With bird dog instincts for spotting opportunities, you creatively use tried & true communication channels as well as the latest in social selling tactics, to successfully engage attention challenged executives. You know how to team with marketing and sales engineering teams to deliver a compelling, value-based message, and maximize chances of converting prospects into clients.


    What you’ll do: 

    • Drive new customer acquisitions while delivering our value proposition clearly, and persuasively, to C-Level executives
    • Discover and understand customer requirements and initiatives in order to effectively sell Mattersight’s SaaS based solutions
    • Closely partner with marketing and pre-sales teams to develop and execute strategic territory account plans
    • Build pipeline in close partnership with marketing by carefully planning engagement strategies for each account
    • Partner with Accenture and other channel partners in joint go-to-market pursuits
    • Document, monitor, track, and report sales forecasts 

    What you definitely have:


    • 5-10 years of B2B Sales experience in technology, services, or consulting industries
    • Experience engaging Fortune 100 executives that usually report directly into the Chief Operating Officer
    • Ability to partner with global consultancy firms
    • Demonstrated success making quota in a pure hunter mentality
    • Patience and perseverance as you go through Fortune 100 sales cycles
    • Strong accountability for results
    • Bachelor’s degree, Master’s preferred
    • Exceptional written and spoken communication skills
    • Natural team player

    What we’d also love to see:


    • Access to a healthy network of decision makers in Fortune 100 contact center leaders
    • Industry experience with contact center and/or customer experience technologies
    • Familiarity with Account Based Marketing
    • Salesforce.com user experience
    • Consultancy experience with one of large firms

    Find out why we were named one of Chicago’s Best and Brightest companies to work for! To learn more about our values, culture, benefits and perks, visit mattersight.com/careers.

    Other Facts

    Other Facts


    What we’re like


    Mattersight values diversity, curiosity and collaboration. Employees from all experience levels and backgrounds are intermingled and encouraged to learn about each other’s projects. Our offices foster teamwork as well as self-motivation, with a healthy dose of fun.



    Where you’ll be


    Mattersight seeks candidates authorized to work without sponsorship in the United States. The Account Executive - Hunter role will be based out of your home office but requires close proximity to a major airport. Candidates should anticipate 75% travel.


    What you’ll make


    Mattersight believes that a successful, thriving company starts with happy, satisfied employees. We are prepared to offer a highly competitive benefits and compensation package for the ideal candidate.


    What else?


    Any questions regarding the position should be communicated to Patrick Stearns, Director of Talent Acquisition, patrick.stearns@mattersight.com


    For more information about Mattersight, visit www.Mattersight.com. Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.


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