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Behavioral Science Analyst

Behavioral Science Analyst

Job Locations 
US-IL-Chicago
Category 
Business/Delivery

More information about this job

Company Overview

Who Mattersight is:

 

The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.

 

Enter Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.

 

Mattersight helps companies make positive conversations with their customers the rule, not the exception by fostering emotional connections that turn complainers into fans.

Responsibilities & Qualifications

Who you are:

 

A recent college graduate with inquisitive mind and an interest in social sciences looking to join one of Chicago’s “Best and Brightest” companies.

 

What you’ll do:

 

Individuals in the Behavioral Science Analyst position are responsible for, but not limited to, the following research and client-related tasks:

  • Code behavior and perform audits to train algorithms to capture key behaviors
  • Use SQL, R, and Excel to analyze and report on behavioral trends
  • Research opportunities for new products and metrics by auditing behavioral samples for consistent patterns
  • Improve internal processes and tools to increase efficiency and spur future product innovation
  • Transform undefined ideas and vague business problems into concrete solutions and strategies 
  • Learn an extensive amount about clients’ business processes through observation and recommend metrics and products that address the client’s concerns/focal areas
  • Expand on core and client-specific behavioral offerings through careful consideration of business value and data analyses
  • Regularly present findings and project summaries to a range of audiences: clients, internal client teams, managers, peers, etc. 

All Behavioral Analytics Analysts receive initial training, followed by division or department specific training over varying lengths of time.  The goal of the Analyst training program is to provide the knowledge and skills necessary to become an integral member of the Behavioral Analytics Service group as quickly as possible. 

 

What you definitely have:

 

Mattersight is seeking entry-level candidates with a Bachelor’s Degree from an accredited University.  Coursework of a quantitative or analytical nature is preferred.  This can include, but is not limited to: Business, Computer Science, Economics, Engineering, Mathematics, Psychology, Sociology and Statistics. 

 

What we’d also love to see:

·         Able to Analyze and Interpret Data

·         Adaptable

·         Collaborative, Team Player

·         Consistent and Thorough

·         Experience w/ Analytical Software (e.g. R, Excel, SPSS, etc.)

 

·         Strong Communicator

·         Creative Problem Solver

·         Detail and Data Oriented

·         Positive Attitude

·         Proactive and Persistent

 

Frankly put, Big Data is exploding. That explosion is presenting all kinds of interesting avenues for our business, which is allowing our teams to grow professionally, technically and personally. This is exciting technology in an exciting space, and we want YOU to come join us on this adventure.  If you want to grow and contribute in ways you didn’t expect, contact us today and see what matters.

Other Facts

Other Facts

 

What we're like 

 

Mattersight values diversity, curiosity and collaboration. Employees from all experience levels and backgrounds are intermingled and encouraged to learn about each other’s projects. Our offices foster teamwork as well as self-motivation, with a healthy dose of fun thrown in.  

 

Where you'll be

 

Mattersight seeks candidates authorized to work without sponsorship in the United States.  The Behavioral Science Analyst role will be based out of Mattersight’s Chicago, IL location.  Candidates should anticipate little to no travel.

 

What you'll make 

 

Mattersight believes that a successful, thriving company starts with happy, satisfied employees. We are prepared to offer a highly competitive benefits and compensation package for the ideal candidate.  

 

What else? 

 

Any questions regarding the position should be communicated to Patrick Stearns, Director of Talent Acquisition, patrick.stearns@mattersight.com

 

For more information about Mattersight, visit http://www.mattersight.com/. Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.