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Continuous Delivery Engineer

Continuous Delivery Engineer

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Software Development

More information about this job

Company Overview

Who Mattersight is:


The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.


Enter Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.


Mattersight helps companies make positive conversations with their customers the rule, not the exception by fostering emotional connections that turn complainers into fans.


No one else out there does what we do. We think it’s pretty amazing, and we’re not alone.

Responsibilities & Qualifications

Who you are:


A highly motivated, experienced Continuous Delivery Engineer who wants to work in our awesome, new Austin, TX office collaborating with Development, Automated Testing, Operations and Business teams to effectively automate the build and deployment of our SaaS Behavioral Analytics solution.


What you’ll do:


You will work across functional teams to build-out, improve and maintain Mattersight's continuous build and delivery pipeline. The ideal candidate will leverage existing experience with automation and configuration management to design and implement mechanisms for build, test, delivery and deployment of Mattersight’s Behavioral Analytics products and services. As a stakeholder on the Continuous Delivery team, you will make informed contributions to design decisions and conventions as Mattersight migrates its Continuous Delivery pipeline to the Public Cloud (AWS).


  • Support Continuous Delivery (strategically) – by creating, promoting and following build guidelines, identifying and implementing best practices for automated software build (Continuous Integration) and deployment in support of the goal of Continuous Delivery.
  • Support Continuous Delivery (tactically) - responsible for day to day builds and incorporating new software projects into the build process, as well as, the evaluation and implementation of new automation tools as needed to drive improvements
  • Manage the Continuous Delivery Tool Chain – including source code repositories SVN and Bitbucket (git), artifact repository - Artifactory, Jenkins - continuous integration, HP Fortify security software and configuration management tool Saltstack
  • Provide Build and Deployment automation-related assistance – by driving the establishment of guidelines, best practices and standards for automating software builds and deployment while helping Developers implement them in their day to day workflow
  • Continuously Improve Build and Deployment Processes – by automating build and deployment related tasks, evaluating and refactoring them, along with related tools and processes as product and development technologies change


What you definitely have:


  • 1+ years as a Build or Release Engineer in a Windows environment
  • Experience working with source code repositories such as SVN and git (preferred)
  • Experience with artifact repositories such as Artifactory
  • Public Cloud experience with Amazon Web Services (preferred), Docker, Kubernetes
  • Continuous Integration experience with Jenkins (preferred), Team City or similar
  • Experience in configuration management of VMWare and/or Amazon Web Services (preferred)
  • Configuration management experiencing using Chef, Puppet or similar
  • Experience using various tools to integrate best practices in the area of static code analysis, automated unit and integration tests, code coverage analyzers, etc.
  • Experience working with multiple simultaneous software releases under tight time constraints
  • Experience coordinating release efforts between cross-functional teams
  • Team-oriented, ability to handle multiple tasks at once and meet deadlines
  • Ability to learn and work with cutting edge technologies
  • Excellent written and verbal communication skills


Frankly put, Big Data and Analytics is exploding. That explosion is presenting all kinds of interesting avenues for our business, which is allowing our teams to grow professionally, technically and personally. This is exciting technology in an exciting space, and we want YOU to come join us on this adventure.  If you want to grow and contribute in ways you didn’t expect, contact us today and see what matters.

Other Facts

Other Facts


What we’re like


Mattersight values diversity, curiosity and collaboration. Employees from all experience levels and backgrounds are intermingled and encouraged to learn about each other’s projects. Our offices foster teamwork as well as self-motivation, with a healthy dose of fun thrown in.


Where you’ll be


Mattersight seeks candidates authorized to work without sponsorship in the United States.  The Continuous Delivery Engineer role will be based out of Mattersight’s Austin, TX location.  Candidates should anticipate little to no travel.


What you’ll make


Mattersight believes that a successful, thriving company starts with happy, satisfied employees. We are prepared to offer a highly competitive benefits and compensation package for the ideal candidate.


What else?


Any questions regarding the position should be communicated to Lindsey Becker, Recruiter, 


For more information about Mattersight, visit Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.