Who Mattersight is:
The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.
Enter Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.
Mattersight helps companies make positive conversations with their customers the rule, not the exception by fostering emotional connections that turn complainers into fans.
Who you are:
Our ideal candidate is an independent thinker and a team player, who can contribute ideas and can quickly move a project design from concept to completion. We need a designer with a real passion for design and the impact it can have with our target accounts.
What you’ll do:
A typical day involves designing landing pages, calls-to-action, sales collateral, direct mail pieces, event invitations, PowerPoint presentations, infographics, emails, interactive graphics, data studies, and white papers. Responsibilities will include:
Required Knowledge, Skills, & Abilities
Company Culture & Facts
Mattersight values diversity amongst its employees. Employees from all levels of experience and backgrounds are mingled together and are encouraged to learn about projects others are working on. Mattersight’s Chicago office fosters teamwork as well as self motivation.
Eligibility & Location
Mattersight seeks candidates authorized to work without sponsorship in the United States. The Graphic Designer will be based out of Mattersight’s Chicago location; candidates should anticipate little to no travel.
Mattersight is prepared to offer a competitive compensation package for the ideal candidate.
Any questions regarding the position should be communicated to Patrick Stearns, Director of Talent Acquisition, firstname.lastname@example.org
For more information about Mattersight, visit http://www.mattersight.com/. Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.