Who Mattersight is:
The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.
Enter Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.
Mattersight helps companies make positive conversations with their customers the rule, not the exception by fostering emotional connections that turn complainers into fans.
No one else out there does what we do. We think it’s pretty amazing, and we’re not alone.
Who you are:
A highly motivated cutting-edge Software Developer who wants to nerd out in awesome Austin, TX with our phenomenal Analytics Engine Development team.
What you’ll do:
The Analytics Engine team innovates, designs, builds, and extends data capture and massive data-set analytics components that comprise our ground-breaking Behavioral Analytics product suite. Software Developers on this team work with many of our core functions: audio and telephony capture, third-party data integrations, speech recognition, transcription and audio processing.
This position will perform support, sustaining engineering, development and testing tasks within C#. The Mattersight Analytic Engine is a proprietary framework integrating Microsoft’s Orleans.Net running tasks in C# and PHP. This position requires proficiency in the use of test-driven paradigms for .NET and PHP applications development. The ability to develop n-tier client-server applications that use web server, application server and database engine architectures is highly valued.
What you definitely have:
What we’d also love to see:
What we’re like
Mattersight values diversity amongst its employees. Employees from all levels of experience and backgrounds are mingled together and are encouraged to learn about projects others are working on. Mattersight’s offices foster teamwork as well as self motivation.
Frankly put, we have huge and exciting challenges in front of us! Big Data is presenting all kinds of interesting avenues where we can take our business, allowing our Developers to grow professionally, technically, and personally. If you want to grow and contribute in ways you did not expect, come join us.
Where you’ll be
Mattersight seeks candidates authorized to work without sponsorship in the United States. The role will be based out of Mattersight’s Austin, TX location, candidates should anticipate little to no travel.
What you’ll make
Mattersight is prepared to offer a highly competitive benefits and compensation package for the ideal candidate.
Any questions regarding the position should be communicated to Lindsey Becker, Technical Recruiter, firstname.lastname@example.org
For more information about Mattersight, visit www.Mattersight.com. Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.