Who Mattersight is:
The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.
Enter Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.
Mattersight helps companies make positive conversations with their customers the rule, not the exception by fostering emotional connections that turn complainers into fans.
Who you are:
Mattersight is seeking a Director of Customer Success who is excited about working with customers and mentoring team members in a data-driven environment.
We’re looking for individuals with 7-10 years’ experience partnering with customers to align business objectives to solutions and drive value. Successful candidates are comfortable with both data and consultative interaction, and have a passion for finding and realizing value from technology solutions. The role will be challenging, but will reward those who thrive in a fast-paced, customer-focused, and growth-oriented environment.
What you’ll do:
The Customer Success Team is responsible for ensuring that our customers derive maximum value from our solutions. Individuals in the Director of Customer Success role are responsible for, but not limited to, the following tasks:
The Director of Customer Success will receive initial training followed by department on-boarding, as well as ongoing coaching and on-the-job training.
What you definitely have:
Applicants must meet ALL of the following criteria:
In addition to the above, ideal candidates will possess one or more of the following:
Company Culture & Facts
Mattersight values diversity amongst its employees. Employees from all levels of experience and backgrounds are mingled together and are encouraged to learn about projects others are working on. Mattersight’s Chicago office fosters teamwork as well as self motivation.
Eligibility & Location
Mattersight seeks candidates authorized to work without sponsorship in the United States. The Director of Customer Success will be based out of Mattersight’s Chicago, IL location; candidates should anticipate roughly 30-40% travel.
Mattersight is prepared to offer a highly competitive benefits and compensation package for the ideal candidate.
Any questions regarding the position should be communicated to Patrick Stearns, Director of Talent Acquisition, email@example.com
For more information about Mattersight, visit http://www.mattersight.com/. Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.